Privacy Policy

Last updated: October 2025

1. Introduction

Welcome to Sugar Rush Sweeties Ltd (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit www.sugarrushsweeties.co.uk or interact with us through our online shop, social media, or other channels.

By using our website, you agree to the terms of this Privacy Policy.

2. Who we are

Sugar Rush Sweeties Ltd
Registered in England and Wales
Registered address: Unit 1, Sycamore Court, Lotherton Way, Garforth, LS25 2GD
Company number: 12637479
Email: info@sugarrushsweeties.co.uk

We are the data controller responsible for your personal information.

3. Information we collect

We may collect and process the following types of personal data:

  • Identity data – name, username, date of birth (if applicable)
  • Contact data – email address, billing/shipping address, phone number
  • Transaction data – details of purchases, payments, and order history
  • Technical data – IP address, browser type, operating system, and usage information (via cookies and analytics)
  • Marketing and communications data – your preferences in receiving marketing from us

4. How we collect your data

We collect data when you:

  • Place an order on our website
  • Create an account
  • Subscribe to our newsletter or marketing
  • Enter competitions or promotions
  • Contact us through forms, email, or social media
  • Browse our website (using cookies and analytics tools)

5. How we use your information

We use your personal data to:

  • Process and deliver your orders
  • Manage payments and refunds
  • Communicate with you about your order or account
  • Send marketing updates (only if you’ve opted in)
  • Improve our website, services, and customer experience
  • Comply with legal obligations (e.g. accounting, tax, or fraud prevention)

6. Legal basis for processing

We process your data under the following lawful bases:

  • Contractual necessity – to fulfil your orders
  • Legitimate interests – to improve our service or communicate relevant updates
  • Consent – when you subscribe to marketing communications
  • Legal obligation – to comply with UK law (e.g. tax records)

7. How we store and protect your data

Your data is stored securely on password-protected systems and encrypted servers.
We use SSL encryption across our website and limit access to authorised staff only.

We retain personal data only for as long as necessary to fulfil the purposes it was collected for (typically 6 years for transaction data in line with UK tax requirements).

8. Sharing your data

We only share your data with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g. Stripe, PayPal, Shopify, TikTok Shop)
  • Delivery partners (e.g. Royal Mail, Evri, DPD)
  • IT and website service providers
  • Professional advisers (e.g. accountants)

These companies only use your data to perform contracted services and must keep it secure.

We never sell or rent your personal information to third parties.

9. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content.
You can manage or disable cookies through your browser settings.
See our Cookie Policy for full details (you can host this on a separate page).

10. Your rights under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Withdraw consent for marketing
  • Object to or restrict processing in certain cases
  • Request a copy of your data (data portability)

To exercise these rights, contact us at info@sugarrushsweeties.co.uk.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

11. Marketing

We only send email or SMS marketing if you have opted in.
You can unsubscribe at any time by clicking “Unsubscribe” in our emails or contacting us directly.

12. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date.